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UX Design Guidelines for Chat Bots in Health Apps

February 15, 2020
Research Findings

Two of the apps I tested as part of my ongoing user testing of health and wellbeing apps used a chat bot functionality.

Here I’m presenting 4 UX guidelines for user-friendly chat bots in digital health apps.

Marta Denkiewicz Administrator

Marta is a UX designer and researcher, and the founder of Panacea Digital. After designing digital experiences and researching user needs for global companies like Sage, MasterCard or The Co-operative Group, Marta founded Panacea Digital to help healthcare startups understand their users and design digital products they'll want, love and use.